10444 Gulfdale · San Antonio · Texas · 78216 · phone (210) 341-9188 · fax (210) 530-0102
Comprehensive Vendor Return Records
  • Authorization Information
  • Numerous return types
  • Link to customer return and service order
  • Requested handling information
  • Problem description
  • Customer/contract information
  • Item/serial #/equipment information
  • Estimated cost
  • Return status information
  • Labor reimbursement
  • Optional vendor return label printing
Simplified Creation of Vendor Returns
  • Automatically create vendor return from Service Order Exchange, Defective Receiving, and/or Receipt of Defective Customer Return
  • Automatically create customer return from Sales Order Return, Service Order Return, and/or Unexpected customer return
Up-to-the-minute Status Information Always Available
  • Vendor return status is updated by Receivings, A/P credits, and A/R cash (refunds received)
  • Customer return status is updated by Receivings
Flexible Vendor Return Handling
  • Create purchase order for return items
  • Return for repair, replacement, credit, refund
  • Option to track labor reimbursement charges to vendor
  • Option to manually close as RA when the vendor handles it differently than you requested
Customer Return Records
  • Authorization information
  • Item/Serial # information
  • Customer instructions
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Return Authorizations

 

This lets you manage your inventory in conjunction with items being returned from customers and items being returned to vendors.