After working with SouthWare for more than 20 years, we are still finding new ways to help system users deal with tasks that are not part of their routine. The first video I have posted to our YouTube channel illustrates some of the SouthWare tools and techniques we like to use. This first [...]

Quite often I have found it necessary to move data and applications around without necessarily having fast convenient infrastructure to do it. Worst case was early in my IT career – upgrading a client in the Rio Grande valley on a Unix server without a CD-ROM drive. Imagine a hundred 3.5″ floppy disks, [...]

KIT might stand for “Kept Information Technology” or as a kit in a soldier’s kit – the stuff he takes in the field and keeps handy all the time.
Given that this blog is intended to benefit my clients, associates and friends, it occurred to me that this would be a useful place to record all [...]

This is a restatement of my answer to a related question on LinkedIn.

The issue raised was whether a separate sales manager is necessary for a growing business. My reply was that this was a second stage question.

The first stage question is whether your sales staff is equipped to sell successfully – which really is [...]

We have automated voice mail that came with our new digital phone system, but we choose not to use it.

From 8 am to 5 pm every day, if you call us, someone is supposed to pick up the phone and talk to you. Generally, we ask to put someone on hold, pick up the [...]